Customer Service Liaison Officer

4 days ago


Ballymena, United Kingdom Black Fox Solutions Full time
Company Overview
Brighten your career with Black Fox Solutions, a dynamic and forward-thinking business that is always looking for innovative ways to improve. We're seeking an exceptional Customer / Sales Administrator to join our Ballymena team.

Salary Information
The successful candidate can expect a competitive salary of £26,000 per annum, reflecting the company's commitment to fair compensation and excellent benefits.

About the Role
We are searching for a skilled administrator who will be responsible for liaising with customers on their orders, order qualification and processing, and collaborating with internal teams through to delivery. This includes coordinating with logistics providers and generating monthly customer reports. The ideal candidate will also possess strong general office administration skills.

Key Responsibilities
- Liaise with customers regarding orders
- Qualify and process orders in a timely manner
- Communicate effectively with internal teams and logistics providers
- Produce accurate and informative monthly customer reports
- Provide administrative support as required

Skill Requirements
- Proven experience in a similar role
- Strong level of IT skills, including proficiency in software applications and tools relevant to the position
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work independently, with minimal supervision
- Sound analytical and problem-solving skills

Benefits
This full-time position offers a Monday-Thursday 8:30 am-5:30 pm schedule and a Friday 8:30 am-1 pm schedule, providing a great work-life balance. In addition, the successful candidate will have access to ongoing training and development opportunities, ensuring they remain up-to-date with industry trends and best practices.

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