Customer Service Representative
24 hours ago
This Client Services Representative role in Farnborough is ideal for individuals with experience in delivering exceptional customer service in a fast-paced environment.
You will be joining our Client Services team, where you will be responsible for providing great customer service through inbound and outbound calls, booking appointments, responding to customer queries, resolving issues, and replying to emails.
Our client is an award-winning financial services business, so it is essential that you have an interest in this industry.
The types of enquiries you will handle include:
- Pension scheme members and existing financial planning clients wishing to arrange appointments;
- Previous clients enquiring about previous business they have done;
- Making outbound (GDPR compliant) calls to clients and prospects based on marketing campaigns with the intention of booking appointments;
- Rearranging appointments;
- Other general enquiries.
Our client believes in supporting career progression for their team members. Therefore, they would help support you with industry qualifications through the CII Level 4 Diploma, if this is of interest to you.
Client Services Representative Requirements
- We are seeking individuals with call handling experience within a B2C service;
- Essential - have 5 GCSE's grades A*-C/9-4,...
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.
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