Cloud Payroll Specialist
4 weeks ago
A permanent opportunity is available for an Oracle Cloud Payroll Support Consultant to work on exciting projects across various clients. This role involves the delivery of incidents, problem resolution, and change activities at one main customer with opportunities to work across multiple managed services customers.
About the Role
The Oracle Cloud Payroll Support Consultant will be responsible for managing Oracle Payroll support for the customer, including request fulfilment, Incident Management, Problem Management, and Change. On a rota basis, they will be available on call for major incidents over some weekends and bank holidays, which will be paid as per the overtime policy.
Responsibilities
- Managing the Oracle Payroll support for the customer
- Available on call for major incidents
- Undertake root cause analysis of customer issues raised and manage through to resolution
- Manage expectations with the customer through change and/or issue lifecycle
- Working with the customer to identify and document business requirements
- Supporting the design of the technological solution for the customer and ensuring best practice approaches, tools, and templates are used
- Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle
- Establish strong and effective relationships with both internal and external stakeholders
- Proactive articulation of appropriate system enhancements and process workaround solutions
- Fully document all solutions developed
- Supporting the customer through testing activities
- Stay up to date with the Oracle payroll roadmap, new functionality, and releases
Requirements
- Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly payroll
- Has a positive/can do approach
- Passionate about the customer experience
- Takes ownership and accountability of the work they do
- Ability to work across multiple deliverables
- Well-organised and structured in approach
- Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end
- Excellent attention to detail
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent customer/relationship management skills
What We Offer
This role offers a salary up to £60k plus package, based in Manchester with mostly remote working. If you have a positive/can do approach, are passionate about the customer experience, and take ownership and accountability of your work, we encourage you to apply.
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