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Customer Service Representative

2 months ago

Caerphilly, United Kingdom Blakemore Retail Full time
Job Description

Job Title: Customer Team Member

Job Type: Full-time/Part-time

Location: Newport, Pembrokeshire, West Wales

Job Description:

Key Responsibilities:
  • Customer Service:
    • Greet customers in a friendly and welcoming manner.
    • Answer customer inquiries about products and services and assist customers in finding the items they need.
    • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
    • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
  • Store Operations:
    • Work stock, check deliveries, stock shelves, maintain a clean and organized sales floor, rotate stock to ensure freshness and timely expiration dates.
    • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
    • Adhere to all company policies and procedures and provide excellent customer service.
  • Key Skills and Knowledge:
    • Previous experience in a similar role and/or industry is preferred.
    • Reliably follow instructions and procedures with excellent attention to detail.
    • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
    • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
    • Experience of using a 'Challenge 25' policy is desirable.
    • Keen and enthusiastic approach to working both in a team and independently.
    • Previous cash handling experience is preferred but not essential.
    What We Offer:
    • Excellent benefits package including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
    • Develop your skills and capability in a highly supportive and multi-diverse culture.
    • Outstanding training and development opportunities.
    • Gain hands-on experience in a high-volume, fast-paced convenience store.
    • Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
    • Proactive promotion of internal candidates.
    • Paid breaks.
    • Free tea and coffee.
    • Early access to your pay through 'EarlyPay'.
    • 24/7 access to your payslips and rotas via HR/Payroll portal.
    • Wellbeing support – access to emotional support, counseling, legal, and financial advice.
    • Company pension scheme.
    • NEST pension scheme.
    • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
    • Extra holidays – purchase scheme.
    • Cycle to work – bicycle purchase scheme.
    • Long service awards.