Student Success Advocate

2 weeks ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Join Our Team as a Higher Education Coordinator

We are seeking a highly organized and self-motivated individual for a customer service/account management role in a commercially focused environment. As a Higher Education Coordinator, you will work both independently on your student caseload but collaboratively to inspire your peers, displaying excellent customer service and high levels of active listening through motivational student coaching, support, and guidance.

About the Job
This is an exceptional opportunity to be part of an innovative online learning service operating in North America, the United Kingdom, and Australia. You will work in partnership with leading UK universities, providing online learning services including marketing, student recruitment, course content development, training, and ongoing student support.

Key Responsibilities:
  • Act as a programme specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations, and support services.
  • Proactively coach – Students regarding expectations and around barriers, mitigates risks for vulnerable students and encourages students to persist in pursuit of their study goals.
  • Commercially focused – Accurately forecasts a student's likelihood to study next module and delivers on the student enrolment and NPS targets.

Estimated Salary: $58,000 - $70,000 per annum.

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