Current jobs related to Pathology Customer Service Advisor and Personal Assistant - Luton, Luton - Oxleas NHS Foundation Trust
-
Pharmacist Advisor and Personal Assistant
3 weeks ago
Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full timeJob OverviewWe are seeking an experienced and enthusiastic Pharmacist to join our team as a Pathology Customer Service Advisor and Personal Assistant. This role will involve providing advanced clinical pharmacy services to the Oncology and Haematology departments, as well as supporting the Aseptics Team in monitoring and checking chemotherapy.Main...
-
Pharmacist Advisor and Personal Assistant
3 weeks ago
Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full timeJob OverviewWe are seeking an experienced and enthusiastic Pharmacist to join our team as a Pathology Customer Service Advisor and Personal Assistant. This role will involve providing advanced clinical pharmacy services to the Oncology and Haematology departments, as well as supporting the Aseptics Team in monitoring and checking chemotherapy.Main...
-
Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full timeJob OverviewWe are seeking a highly skilled and experienced Pharmacist to join our team as a Clinical Oncology/Haematology Pharmacy Service Specialist. As a key member of our pharmacy team, you will be responsible for providing advanced clinical pharmacy services to our Oncology and Haematology departments.Main Duties of the JobProvide an advanced level...
-
Customer Experience Advisor
1 month ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Advisor
1 month ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Advisor
4 weeks ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Advisor
4 weeks ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Luton, Luton, United Kingdom Advancing People Full timeGerman Speaking Customer Service Advisor Job Description **Job Summary:** We are seeking a highly skilled German Speaking Customer Service Advisor to join our team at Advancing People Multilingual. As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to customers primarily based in the German...
-
Customer Service Representative
3 weeks ago
Luton, Luton, United Kingdom Advancing People Full timeGerman Speaking Customer Service Advisor Job Description **Job Summary:** We are seeking a highly skilled German Speaking Customer Service Advisor to join our team at Advancing People Multilingual. As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to customers primarily based in the German...
-
Customer Service Representative
1 week ago
Luton, Luton, United Kingdom Alliance Consulting Full timeCustomer Service Advisor OpportunityWe are seeking an experienced Customer Service Advisor to join our in-house Sales & Marketing Team at a Luton-based pharma company. This is an exciting time to be joining them as they continue to expand their product ranges.As a Customer Service Advisor, you will ensure customers receive their orders on time and in full,...
-
Customer Service Representative
1 month ago
Luton, Luton, United Kingdom Boots Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Boots. As a Customer Advisor, you will be responsible for providing exceptional customer service and creating a great shopping environment for our customers.Key ResponsibilitiesWork with customers to provide a great shopping experience,...
-
Customer Service Representative
1 month ago
Luton, Luton, United Kingdom Boots Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Boots. As a Customer Advisor, you will be responsible for providing exceptional customer service and creating a great shopping environment for our customers.Key ResponsibilitiesWork with customers to provide a great shopping experience,...
-
Customer Service Representative
1 month ago
Luton, Luton, United Kingdom Boots Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Boots. As a Customer Advisor, you will be responsible for providing exceptional customer service and creating a great shopping environment for our customers.Key ResponsibilitiesWork with customers to provide a great shopping experience,...
-
Customer Service Representative
1 month ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Luton, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Service Representative
1 month ago
Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Luton, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Service Representative
2 months ago
Luton, Luton, United Kingdom Boots Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at one of our airport stores. As a Customer Advisor, you will be responsible for providing exceptional customer service, working collaboratively with the team to achieve sales targets, and maintaining a high level of product knowledge.Key...
-
Customer Service Representative
1 week ago
Luton, Luton, United Kingdom Advancing People Full timeWe are recruiting for German Speaking Customer Service Advisors to work with our client, a leading digital holiday operator based in Luton, Bedfordshire. As a German Speaking Customer Service Advisor, you will be responsible for providing excellent customer service via phone, live-chat and email to customers primarily based in the German speaking region.Key...
-
German Customer Service Representative
4 weeks ago
Luton, Luton, United Kingdom CCR Recruitment Group Full timeCustomer Service Advisor - German LanguageWe are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in...
-
German Customer Service Representative
4 weeks ago
Luton, Luton, United Kingdom CCR Recruitment Group Full timeCustomer Service Advisor - German LanguageWe are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in...
-
Customer Sales Advisor
2 weeks ago
Luton, Luton, United Kingdom Elizabeth Michael Associates Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Sales Advisor to join our team on a permanent, full-time basis. As a key member of our Outbound Sales team, you will be responsible for generating new business opportunities and building strong relationships with our customers.Key ResponsibilitiesMake outbound calls to customers to...
Pathology Customer Service Advisor and Personal Assistant
2 months ago
We are seeking a highly skilled and experienced Pharmacist to join our team as a Clinical Oncology/Haematology Pharmacy Service Lead. As a key member of our pharmacy team, you will be responsible for providing an advanced level clinical pharmacy service to the Oncology and Haematology departments.
Main Duties- Provide an advanced level clinical pharmacy service to the Oncology and Haematology departments under the direction of the Macmillan Pharmacist.
- Support the Aseptics Team by monitoring and checking chemotherapy.
- Help transform the Aseptics Team, develop leadership and management skills while being an active member of the Oncology Pharmacy team to help meet the overall strategic objectives of the team in the provision of pharmaceutical care for cancer and medical patients.
Oxleas NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high-performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high-quality training and development to help you grow your career.
Detailed Job Description and Main Responsibilities- To provide an advanced level clinical pharmacy service under the direction of the Macmillan Pharmacist. Supporting the development, expansion, and maintenance of oncology & haematology services to adult patients by undertaking clinical practice with a patient care service co-operating with medical and nursing personnel to optimise the pharmaco-therapeutic aspects of patient care.
- To monitor prescriptions for haematology and oncology medicines, and any associated therapies to help ensure they are prescribed in a safe, efficient, and appropriate manner according to Trust, Regional, and National guidelines, as well as ensuring compliance with the prescribing requirements of NHS England.
- To liaise with medical and nursing staff on the Oncology Unit, Haematology Department, and the Day Treatment Unit (DTU).
- To monitor and check chemotherapy and parenteral nutrition products to appropriate standards after completion of local training programme.
- To provide advice concerning the pharmaceutical care of cancer and general medical patients as appropriate, to patients, relatives, and other health professional colleagues including senior consultant medical staff.
- To assist in the on-going training of pharmacists to clinically verify chemotherapy prescriptions and to check chemotherapy and parenteral nutrition products as requested by the Macmillan Pharmacist.
- To promote multidisciplinary working with medical and nursing colleagues on the Cancer Unit, Haematology Department, and the DTU and to report in Oncology Business Meetings.
- To participate and contribute to Aseptics/Haematology/Oncology training, audit, and drug usage review, if required to do so.
- To provide period-end reports relating to activity for the Macmillan Pharmacist.
- To be responsible for the preparation and submission of applications for new haematology/oncology Systemic Anti-Cancer Therapy (SACT) or individual funding requests to the Drugs & Therapeutics Committee/NHSE, and the processing and maintenance of SACT medicines requested and approved through the Cancer Drugs Fund.
- To assist in the provision of monthly chemotherapy statistics to cancer services to enable the chemotherapy tariff funding to the hospital through PBR and chemotherapy SACT data set information to be sent to the Chemotherapy Intelligence Unit (CIU).
- To be the System Manager for the chemotherapy e-prescribing (EPMA) system, Chemocare.
- To act as a 'super user' providing ongoing support and advice to pharmacy system users relating to its clinical use, as necessary.
- To work with the chemotherapy e-prescribing system supplier CIS and Trust IM&T department to ensure business continuity.
- To assist in the ongoing running of the chemotherapy e-prescribing system, Chemocare, including adding or reviewing chemotherapy protocols.
- To plan and implement upgrades to the chemotherapy e-prescribing system.
- To maintain any necessary documentation for the operation and maintenance of the chemotherapy e-prescribing system such as work instructions, training records, and validation documents.
- To undertake line management of the rotational Oncology Pharmacist.
- To assess capacity and contribute to delivery planning for future studies, if requested by the Macmillan Pharmacist.
- To provide expert advice where needed across the Trust regarding the documentation, preparation, storage, and use of clinical trials medicines, if requested. This will include the R and D Department, investigators, research staff, and other Trust users.
- To contribute to the Pharmacy clinical risk programme.
- To be able to screen/final check clinical trial prescriptions to ensure safety and accuracy of prescriptions according to trial protocols.
- To promote high-quality, cost-effective prescribing in line with local and national guidelines.
- To undertake and take part in clinical audit, practice research, and other project work as agreed with senior pharmacists.
- To complete further Oncology training as necessary. This may be to undertake a Diploma/MSc/Independent prescribing/GMP training as per training needs analysis.
- To train and work as an Independent Prescriber according to Trust Policies and within your identified scope of practice, if required.
- To deputise for the Macmillan Pharmacist if requested to do so.
- To provide highly specialised pharmaceutical information, advice, and support to the multi-disciplinary team to ensure care is optimal, individualised, and that timely medication reviews are undertaken as determined by relevant protocols.
- To supervise, check, and if necessary, carry out the dispensing and issue of medicines in accordance with the safe systems of work in operation and the established procedures, to ensure a high-quality pharmaceutical service as required.
- To carry out the professional responsibilities of a pharmacist in accordance with the law and ethics of the General Pharmaceutical Council and to meet registration, continuing education, and continuing professional development requirements.
- To provide advice to all staff and patients on all aspects of medicines and their use, ensuring safe and effective use of medicines in accordance with Trust Policies.
- To assist with the training of supporting staff and students including pre-registration pharmacists and student technicians as required by the Lead Specialist Pharmacist – Training and Development.
- To assist in the maintenance of agreed policies and procedures on the control of medicines.
- To participate in and encourage an open communication climate.
- To value and acknowledge the contributions of colleagues.
- To continually improve quality.
- To actively promote the cost-effective distribution and appropriate use of medicines in the best interests of patients.
- To follow pharmacy procedures and participate in their review.
- To create opportunities for and participate with colleagues to assist CPD activities.
- To undertake other reasonable duties within the framework of the post as directed by the Chief Pharmacist or their Deputy.
- To participate in weekend working, late duties, and emergency duties (including Bank Holidays) according to rota, if necessary.
Qualifications
- Registered Pharmacist (General Pharmaceutical Council)
- Bachelor/Master of Pharmacy or equivalent
Desirable Criteria
- PG Clinical Pharmacy Certificate
- PG Clinical Pharmacy Diploma
- Registered with the GPhC as an Independent Prescriber.
- GCP Certificate
Experience
- Relevant hospital pharmacy experience
- Relevant oncology/haematology clinical pharmacy experience
- Experience of NHS commissioning arrangements
Desirable Criteria
- DUR and audit experience
- Experience of working in Hospital Aseptic Services
- Experience of working with clinical trials
- Inter/intra-departmental team work
Knowledge
- Up-to-date knowledge of pharmacology and therapeutics in oncology/haematology
- Good communication skills (written and verbal)
- Good interpersonal skills
- Good time management and prioritisation skills
- Able to work without supervision but knowing when to ask for help
- Team player, working/supporting others to ensure smooth running
- Methodical, attention to detail
- Honest, trustworthy, reliable, and discrete, approachable
Applicant Requirements
- You must have appropriate UK professional registration.
- This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
