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German Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers, ensuring their needs are met and exceeded.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain a deep understanding of our products and services, ensuring accurate and up-to-date information is provided to customers.
- Continuously improve customer service skills and knowledge to ensure exceptional customer experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with internal teams.
- Proficiency in German language.
- Rewarding salary package.
- Contributory pension scheme.
- Opportunity to buy and sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle-to-work scheme.
- Eye care vouchers.
- Life assurance.
- Discounts at leading brands and retailers.
37.5 hours per week, 5-week rotational shift.
Week 1: Monday to Friday, 07:00 - 15:15.
Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45.
Week 3: Monday to Friday, 11:00 - 19:15.
Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15.
Week 5: Monday to Friday, 11:45 - 20:00.