Chief Operating Officer and Chief Executive
1 month ago
HM Revenue and Customs
Leading Transformation and Improvement
The successful candidate will be responsible for leading the transformation of HM Revenue and Customs, a large and complex organization with over 60,000 employees. This will involve driving cultural change, improving digital services, and enhancing the professional capability of the department.
Key Responsibilities
- Lead the organization through a period of significant transformation, including the implementation of new digital services and the improvement of customer experience.
- Develop and implement a strategy to drive cultural change and improve the professional capability of the department.
- Work closely with senior leaders in other departments, agencies, and the wider stakeholder network to influence and drive change.
- Ensure the department is accountable to Parliament for its expenditure and performance.
Requirements
- Proven experience of leading large-scale transformation programs and driving cultural change.
- Strong leadership and management skills, with the ability to inspire and motivate a workforce of over 60,000 employees.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with senior leaders and stakeholders.
- Ability to think strategically and make informed decisions that drive business outcomes.
About HM Revenue and Customs
HM Revenue and Customs is a large and complex organization with a critical role in the UK's tax system. The successful candidate will have the opportunity to make a significant impact on the organization and its stakeholders.
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