Senior Business Analyst

6 days ago

Birmingham, Birmingham, United Kingdom ClearCourse Full time
About the Role

We are seeking an experienced Business Analysis Team Lead to join our dynamic team at ClearCourse. As a Business Analysis Team Lead, you will be responsible for leading, managing, and working within a customer-focused team of Business Analysts.

Key Responsibilities
  • Lead and manage a team of Business Analysts to deliver new customer implementations and customer-led changes to existing products.
  • Gain an in-depth understanding of current products and adhere to ClearCourse Business Analyst guidelines and processes.
  • Aid in developing ClearCourse's functions, services, and products to meet goals with internal and external stakeholders.
  • Ensure projects adhere to timelines and report progress to the Project Manager and clients.
  • Lead team meetings, support and mentor team members, identify training and development needs, and address potential performance issues through effective management, leadership, coaching, and training.
  • Maintain high standards in all BA work and ensure a common approach is adopted while delivering client solutions.
Requirements
  • A minimum of 5 years of business analysis experience in a software development environment.
  • Collaborative team player with strong leadership skills.
  • Previous experience of working within membership services.
  • Strong written and verbal communication skills, with the ability to present to a range of audiences.
  • Excellent documentation skills.
  • Proficient in Visio with workflow design in BPMN.
  • Experience working with Jira and/or DevOps.
  • Ability to engage with all levels of internal and client organizations, constructively challenging and influencing others to achieve the best solution.
  • Exceptional analytical and conceptual thinking skills.
  • A proven track record of following through on commitments.
  • Well-organized with the ability to manage multiple projects concurrently within project timeframes.
  • Excellent planning, organizational, and time management skills.
  • A history of supporting successful projects.
About ClearCourse

ClearCourse is a disruptive tech company with one mission – to help our customers' businesses become even better. We're growing rapidly, currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs in London and Preston, and operations in various locations across the UK and overseas, we're a dynamic and supportive team that's passionate about delivering exceptional results.

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