Welsh Language Support Specialist

6 days ago


Cardiff, Cardiff, United Kingdom City & Guilds Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide first-line support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Continuously improve customer service processes and procedures to ensure high-quality service delivery.
Requirements
  • Fluent spoken and written Welsh and English language skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
About Us

City & Guilds Group is a leading provider of vocational education and training. We are committed to helping individuals and organizations develop the skills they need to succeed in the workplace. Our team is passionate about delivering exceptional customer service and is dedicated to making a positive impact on our customers' lives.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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