Customer Service Administrator

1 week ago


Chester, Cheshire, United Kingdom Morad Law Group Full time

Job Summary: We are seeking a skilled Clerical Clerk to oversee the efficient operation of our outpatient behavioral health clinic. The ideal candidate will have excellent organizational, administrative, and customer service skills.

Key Responsibilities:

  • Manage patient appointments, including scheduling assessments, medication consultations, and individual appointments as needed.
  • Conduct daily appointment reminder calls to patients.
  • Track collections, authorizations, and referrals using the Front-End Log.
  • Collect patient copays and deductibles.
  • Calculate patient financial liability based on benefits verification information.
  • Assist patients with billing inquiries and insurance verification.
  • Manage referrals by scheduling appointments for timely and accurate scheduling.
  • Accurately input patient information and clinical notes into the electronic health records system.
  • Maintain and organize patient records, both physical and electronic documents.

Requirements:

  • Bachelor's degree in a related field, such as behavioral health, marketing, or business administration.
  • At least two years of experience in an office-based setting working with outpatient psychiatric services.
  • Excellent organizational, administrative, and customer service skills.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Familiarity with insurance verification processes and general healthcare facility compliance.


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