Customer Service Administrator
1 week ago
Job Summary: We are seeking a skilled Clerical Clerk to oversee the efficient operation of our outpatient behavioral health clinic. The ideal candidate will have excellent organizational, administrative, and customer service skills.
Key Responsibilities:
- Manage patient appointments, including scheduling assessments, medication consultations, and individual appointments as needed.
- Conduct daily appointment reminder calls to patients.
- Track collections, authorizations, and referrals using the Front-End Log.
- Collect patient copays and deductibles.
- Calculate patient financial liability based on benefits verification information.
- Assist patients with billing inquiries and insurance verification.
- Manage referrals by scheduling appointments for timely and accurate scheduling.
- Accurately input patient information and clinical notes into the electronic health records system.
- Maintain and organize patient records, both physical and electronic documents.
Requirements:
- Bachelor's degree in a related field, such as behavioral health, marketing, or business administration.
- At least two years of experience in an office-based setting working with outpatient psychiatric services.
- Excellent organizational, administrative, and customer service skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Familiarity with insurance verification processes and general healthcare facility compliance.
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