Customer Service Liaison

2 weeks ago


Chester, Cheshire, United Kingdom Castlefield Recruitment Full time

Castlefield Recruitment is working with an organisation making a genuine contribution in the local area to recruit a Customer Service Administrator.

This role involves providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong administrative skills and be available at short notice.

The office is easily accessible via public transport and free onsite parking is available.

Key Responsibilities:

  • Resolve customer enquiries face to face, via telephone, electronically, by letter, or text.
  • Have detailed knowledge of company policies and procedures to ensure accurate advice and escalation of customer contacts.
  • Process sensitive information with confidentiality and professionalism.
  • Take a proactive approach to customer care, ensuring high customer satisfaction.

Requirements:

  • Strong administrative skills.
  • Excellent customer service skills.
  • Available at short notice.


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