Resort Operations Director

3 days ago


Bognor Regis, West Sussex, United Kingdom Butlins Full time

About the Opportunity

We are seeking an accomplished General Manager to lead our Bognor Regis Resort. This is a fantastic opportunity for someone with substantial experience in a similar operational role, looking for a new challenge. The ideal candidate will have broad experience in the hospitality or leisure industry and be looking to take on their next step.

This role involves managing a large scale operation, working closely with Senior Leaders from across the resort to promote the highest operational standards. You will be responsible for leading teams across Retail Bars, Retail Shops, Quick Services Restaurants, Restaurants, Buffets and Sports & Activities, including our £15m Play Xperience Activity Centre.

You will work closely with your team to implement sales initiatives, drive sales, create robust action plans to achieve EBITDA targets, improve Net Promoter Scores (NPS), reduce problem scores, improve retention, and reduce labour turnover. As a Senior Leader on resort, you should always focus on continuous improvement to enhance the guest experience.

About You

  • We are looking for an individual with strong leadership experience, able to influence direct leadership teams and their wider teams to work towards shared objectives, always putting guests at the forefront of decision-making.
  • The successful candidate will have solid experience in strategic planning, budgets, payroll, and NPS management, as well as compliance and process management.
  • You should be hands-on, enjoy getting stuck in, and be willing to seek support from specialists within your team to build knowledge and inform decision-making.

Your Skills and Qualifications

  • Proven experience in a similar level operational role, preferably in the hospitality or leisure industry.
  • Strong leadership skills, with the ability to influence direct leadership teams and their wider teams.
  • Solid experience in strategic planning, budgeting, payroll management, and NPS management.
  • Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and stakeholders.
  • Ambitious, driven, and results-focused, with a passion for delivering exceptional results.

Our Offer

  • An estimated annual salary of £60,000-£80,000, depending on experience.
  • A competitive benefits package, including generous holiday allowance, pension scheme, and access to exclusive employee discounts.
  • Ongoing training and development opportunities to support your career growth and success.
  • A dynamic and supportive work environment, where you can thrive and make a real impact.


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