Senior Manager
1 week ago
The Senior Manager for Accommodation & Guest Services will be responsible for ensuring the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness. This includes driving problem resolution through our Guest Services department, reviewing and taking actions around improving the guest experience, and implementing our Clean and Fault Free (CAFF) approach to our accommodation.
Key Responsibilities
Ensure accountability for all guest accommodation cleaning and all public area cleaning across the resort.
Lead the Guest Services team in dealing with all guest services queries that are raised to the resort, focusing on accommodation-related issues.
Manage proactive query and complaint resolution, escalating complex guest queries when necessary.
Work closely with the Resort Director and peers to ensure our 'solve on site' policy is in place and manage complaint resolution budgets within their P&L.
About You
To be successful in this role, you should have an excellent level of operational knowledge in cleaning or soft services, hands-on experience in a guest relations or customer service leader role, and experience in leading large teams in fast-paced environments. You should also have good financial knowledge, the ability to forecast and manage costs in line with budgets, and experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and delivering exceptional guest experiences. Key Responsibilities: * Develop and...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and delivering exceptional guest experiences. Key Responsibilities: * Develop and...
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Senior Manager
2 months ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
-
Senior Manager
2 months ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced leader to join our Resorts leadership team as a Senior Manager. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and ensuring guest satisfaction. Key Responsibilities: * Develop and implement...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution and ensuring guest satisfaction. Key Responsibilities: * Develop and implement...
-
Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment...
-
Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment...
-
Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As part of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment venues,...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our team at Butlin's. As part of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.Covering all facilities at the resort, including entertainment venues,...
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Senior Manager
1 week ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeSenior Manager - FacilitiesAbout the RoleAs a key member of the Resorts leadership team, you will be responsible for managing internal teams and external service providers to deliver high-quality facilities management services.Covering all resort facilities, including entertainment venues, pools, restaurants, rides, and landscape areas, you will ensure...
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Senior Manager
1 week ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeSenior Manager - FacilitiesAbout the RoleAs a key member of the Resorts leadership team, you will be responsible for managing both internal teams and external service providers to deliver high-quality facilities management services. This will involve coordinating and controlling all aspects of facilities management, including entertainment venues, pools,...
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Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our Resorts leadership team. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.The role will cover all facilities at the resort, including...
-
Senior Manager
1 month ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced Senior Manager to join our Resorts leadership team. As a key member of the team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards.The role will cover all facilities at the resort, including...
-
Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
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Senior Manager
4 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
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Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
-
Senior Manager
3 weeks ago
Bognor Regis, West Sussex, United Kingdom Butlins Full timeAbout the RoleWe are seeking an experienced and skilled Senior Manager to join our team at Butlin's. As a key member of our leadership team, you will be responsible for managing both internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.As a Senior Manager, you will be responsible for...
