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Automotive Service Advisor Trainee

2 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom Pentagon Motor Group Full time
About the Role

Pentagon Motor Group is seeking a motivated and enthusiastic individual to join our Service department as an Apprentice Service Advisor. This is an excellent opportunity for someone looking to begin a career in the automotive industry and gain a nationally recognized qualification.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, both face-to-face and over the phone.
  • Liaise with the Workshop and other departments to ensure seamless communication and efficient workflow.
  • Utilize computer systems to assist with duties such as diarizing work for the Workshop and achieving pre-defined targets for upselling Aftersales products and services.
  • Maintain high levels of customer satisfaction and service in line with Group and Manufacturer standards.
What We Offer
  • A comprehensive benefits package, including 30 days holiday per year, Recommend a Friend Scheme, and discounted days out with family and friends.
  • Fully funded, nationally recognized qualifications and manufacturer-specific training.
  • Salary Finance and 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
  • Team member Pension Scheme contributions and Friends & family Customer Referral Payments.
  • Discounts on products and services provided by Pentagon Motor Group.
Requirements
  • Be driven by your own initiative and an excellent communicator with the ability to build and maintain positive relationships.
  • Have the ability to multitask and work well under pressure, with a keen interest in the Motor Trade Industry.
  • Show a willingness to learn and not be afraid to ask questions, with enthusiasm, commitment, and confidence.
  • A minimum grade C/4 in English and Maths and preferably in a Science-based subject.