Service Advisor

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Stoneacre Motor Group Full time

About the Role

We are excited to be recruiting for a Service Advisor to join our team at Stoneacre Motor Group. This is an unrivalled opportunity to take the next step in your customer service development and become a key player in delivering exceptional customer experiences.

Key Responsibilities

  • Manage all customer communications and interactions on behalf of the dealership, ensuring a seamless and efficient experience.
  • Identify service needs and requirements of the customers, providing tailored solutions to meet their needs.
  • Establish understanding and agreement with customers of work required and agree time frames, ensuring clear expectations are set.
  • Liaise with the workshop to determine vehicle completion times and relay any information, ensuring timely updates to customers.
  • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused, taking prompt action to resolve any issues.
  • Regularly update customers with progress on their vehicle, providing transparent and timely communication.
  • Process payments and issue invoices for customers, ensuring accurate and efficient financial transactions.
  • Support with handling complaints in line with company policy, resolving issues promptly and professionally.
  • Ensure handover and administration of customer vehicles are completed to a high standard, meeting company expectations.
  • Maintain a professional manner at all times, ensuring customer issues are resolved efficiently and effectively.
  • Understand and ensure all objectives are fully achieved, contributing to the success of the dealership.

About You

  • You will have exceptional customer service skills, striving to deliver above our customer expectations.
  • You will have a minimum of 1-year service advisor experience, with a strong understanding of customer service principles.
  • Experience with RTC & Kerridge /ADP Systems is preferred, however, training can be provided for the right candidate.
  • You will have a strong attention to detail, with good time management and prioritization skills.
  • You will be willing to attend manufacturer-training courses to keep updated within this fast-paced environment.
  • You will be competent in ICT, Maths, and English as standard.
  • You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.

What We Offer

  • Industry-leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry-leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer-introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays, and much more
  • Wellness programme
  • Free parking

About Stoneacre Motor Group

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

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