Account Director Lead

3 weeks ago


Leeds, Leeds, United Kingdom Williams Lea Full time
About the Role

We are seeking an experienced Client Services Manager to join our team in a leadership role. As Account Director, you will be responsible for ensuring client teams meet or exceed client service level agreements (SLAs). This involves providing operational oversight to ensure smooth day-to-day performance while addressing and escalating matters of concern.

You will support Senior Account Directors and Managing Directors in sales and account growth initiatives. To succeed in this role, you will need to have a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment.

Key Responsibilities
  • Manage a portfolio of multiple accounts (2-7) with gross profit of at least $300,000
  • Lead, develop and empower highly functioning client teams
  • Provide training and development opportunities and serve in a mentoring role for direct reports
  • Encourage a culture of structured succession planning for key roles
  • Oversee overall performance metrics of accounts/departments against contract/target or business unit benchmarks

This is an excellent opportunity to leverage your skills and experience to drive business growth and lead high-performing teams. We offer a competitive salary of $110,000-$130,000 per year, commensurate with experience.


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