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Dispute Resolution Specialist

2 months ago

Elland, Calderdale, United Kingdom Marshalls PLC Full time
{"title": "Dispute Management Administrator", "description": "Role Overview

Marshalls PLC is seeking a highly organized and detail-oriented Dispute Management Administrator to join our Credit Account Management team for an 8-month fixed-term contract. As a key member of our team, you will be responsible for managing all invoice queries with exceptional customer service, ensuring timely resolution of disputes, and maintaining accurate records.

Key Responsibilities
  • Investigate and resolve customer disputes in a constructive and timely manner
  • Manage and maintain accurate records of all invoice queries and disputes
  • Communicate effectively with internal and external stakeholders to resolve issues
  • Work collaboratively with the Credit Account Management team to achieve shared objectives
Requirements
  • Previous experience in a similar credit or finance-based role
  • Strong administration background with excellent organizational skills
  • Ability to work in an organized manner, prioritizing tasks as required
  • Excellent communication and interpersonal skills
  • Knowledge of AX Dynamics or similar (desirable)
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and growth opportunities
  • Enhanced maternity, paternity, and adoption pay and leave
  • 5% employer-matched pension scheme
About Marshalls PLC

Marshalls PLC is a leading hard landscaping, building, and roofing products supplier in the UK. We pride ourselves on our commitment to quality, customer service, and employee development. Our operations are organized into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}