Northampton Climbing Centre Manager
2 weeks ago
About the Role:
We are seeking a skilled Duty Manager to oversee the daily operations at The Pinnacle Climbing Centre and Clip 'n' Climb Northampton. As Duty Manager, you will be responsible for ensuring a high standard of customer service, safety, and efficiency throughout your shifts.
Key Responsibilities:
- Lead a team and manage activities to ensure smooth operations during your shifts.
- Greet and assist visitors, handle bookings, and resolve any customer issues.
- Conduct regular safety checks and address maintenance issues promptly.
- Supervise instructors, reception staff, and café assistants.
- Train new staff and lead pre-shift briefings to ensure smooth operations.
Requirements:
- Previous experience in a duty manager or supervisory role (leisure/climbing industry preferred).
- Strong customer service, communication, and leadership skills.
- Interested in climbing.
Benefits:
- Competitive salary: £26,000 per annum.
- Free climbing access to all Pinnacle sites and exclusive discounts on gear.
- Full training and ongoing development opportunities.
Location: In person, Northampton
Expected Hours: 36–40 hours per week (day shifts, weekends, holidays)
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