Service Operations Manager

2 weeks ago

Patchway, South Gloucestershire, United Kingdom Toyota Bristol North Full time

Job Overview

We are seeking a highly skilled Service Manager to lead our service department at Toyota Bristol North. As a key member of our team, you will be responsible for ensuring the efficient and profitable operation of the service department, maximizing departmental performance, and delivering exceptional customer service.

Key Responsibilities

  • Support the aftersales manager in ensuring the efficient and profitable operation of the service department
  • Maximize departmental performance in line with market potentials through the sale of labour, parts, and accessories
  • Ensure that all manufacturers' policies and procedures are adhered to
  • Plan, forecast, and deliver sales targets
  • Manage and develop the team
  • Grow workshop utilization and efficiency
  • Exceed customer satisfaction
  • Manage the smooth running and day-to-day activity of the service department

About You

  • This role would suit someone with previous experience as a Senior Service Advisor, Assistant Service Manager, or as an experienced Service Manager looking for better career and reward opportunities
  • Unlimited confidence, resilience, drive, energy, and talent
  • A well-presented individual with a desire, character, and attitude to succeed
  • The ability to quickly establish and build rapport with our customers
  • Motor trade, automotive, or car dealership experience is preferred but not essential, as full training will be provided

What We Offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas, and holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer, and professional qualifications
  • Free Parking / On-site Parking
  • Company Events

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