Service Operations Manager
1 month ago
About Toyota Bristol North
We are a leading Toyota dealership in Bristol, committed to delivering exceptional customer experiences and outstanding service.
Job Introduction
We are seeking a highly skilled and experienced Service Manager to join our team. As a key member of our aftersales department, you will be responsible for leading our service team to achieve exceptional customer satisfaction and sales targets.
Key Responsibilities
- Support the aftersales manager in ensuring the efficient and profitable operation of the service department
- Maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- Ensure that all manufacturers' policies and procedures are adhered to
- Plan, forecast, and deliver sales targets
- Manage and develop the team
- Grow workshop utilisation and efficiency
- Exceed customer satisfaction
- Manage the smooth running and day-to-day activity of the service department
About You
We are looking for an individual with a strong background in the motor trade, automotive, or car dealership experience. You will have excellent communication and leadership skills, with the ability to build strong relationships with customers and colleagues alike.
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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