Insurance Fraud Analyst Lead

1 month ago


Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time
Counter Fraud Policy Investigator

About the Role:

We're seeking a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department at Direct Line Group. As a key member of our team, you will be responsible for detecting and investigating insurance fraud, ensuring exceptional customer outcomes while minimising the impact on genuine customers.

Key Responsibilities:

  • Detection and Prevention: Proactively identify and prevent fraud cases through meticulous analysis and investigation.
  • Cognitive Investigation Interviews: Conduct in-depth interviews with customers to assess behaviour and determine fraud types.
  • Case Management: Utilise available tools and knowledge to refer suspicious cases or organised fraud to relevant authorities.
  • Performance Optimisation: Effectively utilise management information to prioritise workload and drive individual performance.

Benefits:

  • Salary: The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience.
  • Pension: 9% employer contributed pension scheme.
  • Health Insurance: Optional health and dental insurance plans available.
  • Holidays: Generous holiday package, including 22 days annual leave (excluding bank holidays).
  • Flexible Working: Our hybrid model offers flexibility for everyone, allowing you to balance work and personal life effectively.

About Us:

Direct Line Group is a customer-obsessed market powerhouse, combining decades of industry experience with talented people across various fields. We offer a collaborative and dynamic work environment where you can grow and develop your skills.



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