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Customer Success Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom IT Recruitment Solutions Full time
Job Overview

We are seeking a highly skilled Customer Success Manager to join our team at IT Recruitment Solutions. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.

The ideal candidate will have a passion for customer happiness and a deep understanding of the analytics behind platform usage. You will be a customer champion, responsible for onboarding new clients and maintaining long-term relationships.

Key Responsibilities
  • Develop and implement customer success strategies to drive growth and retention
  • Build and maintain strong relationships with clients through regular communication and support
  • Monitor client usage and provide insights to improve their experience
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Identify and address customer pain points to drive satisfaction and loyalty
Requirements
  • Proven experience in a customer-facing role, preferably in a B2B SaaS/enterprise software environment
  • Strong analytical skills and ability to interpret data to drive business decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
  • Ability to work independently and as part of a team, with a focus on delivering results
  • Strong problem-solving skills, with the ability to think critically and creatively
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Collaborative and supportive team environment
  • Flexible working arrangements, including remote work options