Bilingual Customer Success Manager

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Sopro Full time
About Sopro

Sopro is a leading B2B sales engagement service provider, with over 250 employees and a presence in multiple locations. We offer sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.

Job Description

We are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, understanding their needs, and delivering tailored solutions to drive their success.

Key Responsibilities
  • Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
  • Onboard new clients, deliver best practice client training, and ensure strong levels of client satisfaction.
  • Analyse Sopro data to draw conclusions, optimise our campaigns, and make our clients even more successful.
  • Understand and shape our approach to better develop, diversify, and grow client accounts.
Requirements
  • Experience of building trust and developing B2B client relationships.
  • Superb communication, interpersonal, and teamworking skills with confidence to communicate at C-Level.
  • Excellent influencing and relationship building skills.
  • Highly organised.
  • Strong analytical ability to draw insights from data and identify opportunities.
  • Creative problem solver who insightfully anticipates customer needs and proactively addresses them.
What We Offer
  • Career progression plan – Well-structured career progression path supported by regular 360-degree feedback.
  • Company profit sharing – We believe in sharing in our success, as such we'll reward your loyalty by sharing 10% of the company's net profit with employees.
  • 25 Days Annual leave - We recognise that annual leave goes way beyond being a 'perk', it's a health and wellbeing essential, which is why we offer 25 days annual leave plus bank holidays. You also have the option to buy/sell holiday.
  • Health Cash Plan (reclaim costs for dental, physiotherapy, osteopathy, and optical care).
  • A range of tax-efficient salary sacrifice schemes including, electric vehicles, Cycle2Work, childcare, and groceries.
  • Financial wellbeing platform - access to financial advisors and a range of retail discounts.
  • Learning and Development – A learning platform to encourage you in personal and professional growth, additionally supported by mentorship, external training, and certification when needed.
  • Hybrid working - 3 days from home, 2 days in the office, and if you want to come every day – you surely can.
  • Your work matters – We have an open door policy and value your opinion.

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