Technical Service Director Europe

2 days ago


Malton, North Yorkshire, United Kingdom Edmund Optics Full time
About the Role

We are seeking an experienced Product Support Manager to join our team in Europe. This role offers a unique opportunity to work with a leading manufacturer and supplier of optics, imaging, and photonics technology.

Responsibilities:
  1. Manage and lead the Product Support Team to deliver exceptional customer service and drive business growth.
  2. Develop and implement strategies to improve sales processes and customer journeys.
  3. Collaborate with cross-functional teams to ensure seamless communication and support.
  4. Monitor and analyze key performance indicators (KPIs) to inform business decisions.
  5. Provide technical assistance to customers and colleagues as needed.

The successful candidate will have a strong background in technical sales and/or product support, excellent communication skills, and the ability to work in a fast-paced environment. Estimated salary range: £55,000 - £70,000 per annum, depending on location and experience.



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