Store Operations Manager

2 weeks ago


Ashford, Kent, United Kingdom The Dune Group Full time

About us

We're a family business with a passion for creating high-quality, fashion-focused shoes and accessories. With over 120 processes involved in making each pair, we're committed to delivering exceptional products that blend style with comfort and quality.

Our founder's family has been in the footwear industry for four generations, and we've been perfecting our craft for over a quarter of a century. We're proud of our heritage and our dedication to excellence.

About the role

You'll be joining our vibrant team in Ashford as a key member of our store operations team. As a Store Supervisor, you'll play a vital role in delivering the Dune experience and exceeding customer expectations in service and in-store experience. You'll work closely with our management and sales teams to drive sales and targets, while ensuring our stores remain flawless and customer service is a top priority.

About you

We're looking for someone with:

  • Able to inspire and motivate a team to deliver excellent customer service
  • A hands-on approach, setting a great example for the team, and exhibiting confidence and enthusiasm towards our customers and product
  • Ability to support both the management and sales team to achieve and drive sales and targets
  • An eye for detail, enabling our stores to stay flawless
  • Passion and enthusiasm for shoes and fashion, keeping up to date with the latest trends

What's in it for you?

We offer a friendly and open culture with plenty of opportunity for development, a competitive commission scheme, uniform allowance, and 60% employee discount on Dune products. You'll also enjoy 33 days holiday (inclusive of bank holidays – pro rata if part time), company pension scheme, life assurance, and access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.

Our company values

We're committed to building a more sustainable future, working with the BRC Climate Action Roadmap to achieve net zero targets across the retail industry by 2040. We're also passionate about giving back, working with charitable organisations to help raise funds and support mental wellbeing.

Why work with us?

We're a dynamic and growing company, with new stores and channels opening all the time. We encourage and support our team members to enable continuous professional career development and provide opportunity for progression. Our open-minded company welcomes thoughts and ideas to be shared, and we're proud of our Wellbeing Allies, who are there to talk when you need them.



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