Service Coordinator

7 hours ago


Walsall, Walsall, United Kingdom Johnson Controls Full time
{"Job Summary

Johnson Controls is seeking a highly organized and customer-focused Service Coordinator to join our UK&I HVAC Service team. As a key member of our team, you will be responsible for coordinating our service support teams, ensuring timely responses to customer maintenance and repair requests, and providing exceptional customer service.

Key Responsibilities
  • Coordinate service support teams to ensure efficient and effective delivery of maintenance and repair services
  • Manage engineer scheduling, utilization, and timesheet processing
  • Communicate with customers verbally and in writing to ensure satisfaction and resolve any issues
  • Process customer payments and maintain accurate records
  • Monitor and maintain customer key performance indicators (KPIs)
  • Prepare and send customer invoices and quotations
  • Manage work-in-progress (WIP) and maintain engineer training matrices
  • Ensure compliance with EHS management and FGAS legislation
Requirements
  • Strong organizational skills with ability to prioritize workload
  • Excellent customer engagement and management skills
  • Ability to work with minimal supervision and adapt to changing environments
  • Technical knowledge or background in HVAC or related field (desired)
About Johnson Controls

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We offer a competitive salary, permanent full-time contract, and comprehensive benefits package, including life assurance, employee assistance program, and employee referral scheme.

We are committed to safety through our Zero Harm policy and provide access to business resource groups. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

"}
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