Customer Experience Manager

3 weeks ago


Lyme Regis, Dorset, United Kingdom St Austell Brewery Full time

About The Role:

We're looking for a skilled Assistant Manager to join our team at The Rock Point in Lyme Regis harbour. As a key member of our management team, you'll be responsible for motivating a team of passionate people and ensuring everything runs smoothly and efficiently.

About You:

  • You'll be a natural leader, able to take charge when the General Manager is away and motivate your team to deliver exceptional service.
  • You'll have a keen eye for detail, ensuring all admin and cash management systems are running smoothly.
  • You'll be responsible for overseeing the production of a quality food offering and supporting the Kitchen Team.
  • You'll be an inspiring role model, supporting and developing your team members to help them achieve their full potential.
  • You'll be responsible for maintaining high standards and improving where necessary, using customer feedback to inform your decisions.
  • You'll be a team player, able to support the full team, including Front and Back of House, during peak times.
  • You'll be responsible for your own development, with an eye on becoming a General Manager in the future.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

About Us:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. Early applications are encouraged as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time.



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