Repair Case Manager

2 weeks ago


London, Greater London, United Kingdom Triumph Consultants Limited Full time
Job Description

Triumph Consultants Limited is seeking a highly skilled Repair Case Manager to join their team. This exciting opportunity will see the successful candidate responsible for delivering exceptional case management services to ensure effective and timely resolution of complex repairs cases.

The ideal candidate will possess excellent communication and negotiation skills, with the ability to confidently challenge and resolve difficult issues. Strong organizational and analytical skills are also essential, as well as the ability to work effectively under pressure in a fast-paced environment.

This role offers a competitive salary of £28,810 per annum, based on a 35-hour week. The successful candidate will be working at Ealing, London, and will be expected to commute easily to the place of work.

Key Responsibilities:

  • Provide dynamic case management to ensure effective resolution of complex repairs cases.
  • Resolve disrepair complaints and dissatisfaction cases.
  • Work with the legal team to resolve disrepair cases and support negotiations.
  • Implement service improvements in collaboration with team members and stakeholders.

Requirements:

  • Knowledge of disrepair and complex case management in a social housing environment.
  • Demonstrate financial awareness for cost-effectiveness.
  • Experience in delivering improvement processes.
  • Excellent customer service and negotiation skills.
  • Strong organization and case management skills.


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