Estimation and Repair Specialist
4 days ago
Solus Accident Repair Centres is seeking a skilled Automotive Repair Consultant to join our team. As an essential member of our production team, you will work closely with us to provide top-notch service to our customers. Your key responsibilities will include conducting computerised estimates using Audatex software, interacting with customers, and managing vehicle progress through the repair process.
Additional responsibilities will include negotiating estimates with Aviva Engineers, discussing claim-related issues, identifying opportunities for non-insurance related repairs, and conducting mobile and drive-by estimates. To excel in this role, you will need strong technical knowledge, excellent communication skills, and superior organisational abilities. If you are passionate about delivering exceptional service and results, we encourage you to apply.
Responsibilities:
- Computerised Estimates: Conduct computerised estimates using Audatex software and communicate repair information to customers
- Customer Interaction: Interact with customers to provide exceptional service
- Vehicle Progress: Manage vehicle progress through the repair process
- Estimate Negotiation: Negotiate estimates with Aviva Engineers when necessary
- Claim Discussion: Discuss claim-related issues with Aviva Engineers
- Repair Opportunities: Identify opportunities for non-insurance related repairs
- Mobile/Drive-By Estimates: Conduct mobile and drive-by estimates
- Equipment Management: Maintain and secure allocated equipment
- Team Support: Provide support to other team members as needed
Requirements:
- Industry Experience: Proven experience or knowledge of working in the automotive repair industry
- ATA Accreditation: Desirable qualifications: ATA Accredited
- Customer Service Skills: Excellent customer service skills with a focus on delivering high-quality service
- Organisational Skills: Strong planning and organisational skills
Salary: Up to £45,000 per annum (basic) plus benefits, overtime, and bonuses.
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