Solus Estimator
4 days ago
As an Automotive Repair Consultant at Solus Accident Repair Centres, you will play a critical role in providing top-notch service to our customers. This position requires strong communication skills, technical knowledge, and excellent organisational abilities.
Your primary responsibilities will include conducting computerised estimates using Audatex software, interacting with customers, and managing vehicle progress through the repair process. You will also negotiate estimates with Aviva Engineers and discuss claim-related issues. Additionally, you will identify opportunities for non-insurance related repairs and conduct mobile and drive-by estimates.
Responsibilities:
- Computerised Estimates: Conduct computerised estimates using Audatex software and communicate repair information to customers
- Customer Service: Provide exceptional customer service and ensure effective communication
- Documentation: Compile and complete supporting documentation as required
- Reporting: Record all estimate and repair information on the Advance system
- Vehicle Progress: Monitor vehicle progress through the repair process
- Estimate Negotiation: Negotiate estimates with Aviva Engineers when necessary
- Claim Discussion: Discuss claim-related issues with Aviva Engineers
- Repair Opportunities: Identify opportunities for non-insurance related repairs
- Mobile/Drive-By Estimates: Conduct mobile and drive-by estimates
- Equipment Management: Maintain and secure allocated equipment
- Support Team Members: Provide support to other team members as needed
Qualifications:
- Relevant Industry Experience: Proven experience or knowledge of working in the automotive repair industry
- Desirable Qualifications: ATA Accredited
- Customer Service Skills: Excellent customer service skills with a focus on delivering high-quality service
- Planning Organisation: Strong planning and organisational skills
Salary: Up to £45,000 per annum (basic) plus benefits, overtime, and bonuses.
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