First Line Technical Support Specialist

1 day ago

West Malling, Kent, United Kingdom James Frank Associates Full time
Job Title: 1st Line Engineer

Our client, a well-established and growing Managed Services Provider, is seeking a skilled 1st Line Engineer to join their friendly and highly-technical team on a permanent basis.

As a 1st Line Engineer, you will be the first point of contact for clients, providing a high level of technical support on a mixture of day-to-day issues and project work.

Key Responsibilities:

  • Providing exceptional customer support to clients via phone and email
  • Office 365 administration and management
  • Networking and Server administration
  • Supporting clients with day-to-day technical faults and project work
  • Answering and resolving support calls in accordance with all SLAs
  • Being the go-to person for client queries, providing a high level of technical support and customer service

Key Requirements:

  • A minimum of 6 months' experience in a similar 1st Line support role
  • Office 365 experience and knowledge
  • Understanding and working knowledge of TCP/IP
  • SharePoint experience

We are looking for a motivated and skilled individual who can provide excellent customer support and technical expertise to our clients.

Please note that due to the location of the role, candidates must have access to their own vehicle and a valid UK driver's license.

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