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Account Consultant

2 months ago

London, Greater London, United Kingdom Houseful Full time
Account Consultant - Renewals & Retention

At Houseful, we're committed to helping our customers achieve their goals in the property market. As an Account Consultant - Renewals & Retention, you'll play a crucial role in retaining and growing our customer base across the UK.

Key Responsibilities
  • Effectively manage incoming cancellations and customer renewals.
  • Manage our lapsed customers for non-payment.
  • Proactive outbound calling as well as dealing with incoming calls and queries - and ensuring the highest conversion of retention and renewals customers.
  • Help to deliver revenue growth across Zooplas portfolio of products (property marketing, CRM software, website products and marketing reach products) as appropriate.
  • Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness.
  • Ensure that you maintain client records in Salesforce with accurate, high quality information.
  • Continually develop your product knowledge to ensure you are comfortable discussing Zoopla's entire product suite. Attend internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge.
  • Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers.
  • To handle customer complaints or enquiries when appropriate and own the enquiry to completion.
  • To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
  • Participate in special projects as and when required.
Requirements
  • Experience in B2B retention and sales, working in a consultative sales role.
  • Understanding of CRM systems and their importance in commercial businesses.
  • Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines.
  • Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
  • Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking.
  • Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential.
  • Communicating effectively with both internal and external customers and engaging constructively in team meetings etc.
  • Desire to be part of and contribute to the success of a fast-growing organisation.
  • Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
Benefits
  • Everyday Flex - greater flexibility over where and when you work
  • 25 days annual leave + extra days for years of service
  • Day off for volunteering & Digital detox day
  • Festive Closure - business closed for period between Christmas and New Year
  • Cycle to work and electric car schemes
  • Free Calm App membership
  • Enhanced Parental leave
  • Fertility Treatment Financial Support
  • Group Income Protection and private medical insurance
  • Gym on-site in London – or membership in regional offices
  • Pension contribution by the company
  • Discretionary annual bonus up to 10% of base salary
  • Talent referral bonus up to £5K