IT Support Specialist

4 days ago


Poole, Poole, United Kingdom Durateam Environmental Full time
Job Description

We are seeking an experienced IT Support Engineer to join our team at Durateam Environmental. This role involves providing technical support on a range of software and expanding knowledge across various IT domains.

Key Responsibilities:
  • Serve as the first point of contact for IT hardware and software support.
  • Manage firewall configurations and ensure their effective operation.
  • Provide support for laptops, including Mac devices.
  • Administer and manage user accounts and MS Office 365 profiles.
  • Diagnose and resolve issues using systematic troubleshooting skills.
  • Perform daily system checks to maintain optimal performance.
  • Resolve complex problems and issues in a timely manner based on priorities.
  • Create user guides and documentation.
  • Assist both on-site and remote users with their IT needs.
  • Monitor and maintain networks and hardware resources.
Requirements:

The ideal candidate will have a minimum of 2 years of IT support experience, with previous experience in supporting on-site hardware and software, firewall management expertise, and familiarity with OneDrive, Egnyte, or similar platforms.

Benefits:
  • On-site parking
  • Private medical insurance

The estimated salary for this position is $80,000 - $100,000 per year, depending on location and experience.



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