Customer Support Representative

7 days ago


Oxford, Oxfordshire, United Kingdom The Myers-Briggs Company Full time
Job Overview

We are seeking a highly skilled and multilingual Customer Support Representative to join our European team. This role involves providing proactive and client-focused service to existing, new, and potential clients via phone and/or email, as well as answering interdepartmental queries.


About the Role
  • This is an exciting opportunity for a customer-oriented individual to work with a close-knit, multicultural team contributing to the overall success of The Myers-Briggs Company by delivering exceptional customer experiences.
  • As a key point of contact, you will respond to a wide range of queries, including customer account registration, certification verification, order placement, general account inquiries, technical issues, and complaints.
  • You will also support online chat functionality, assist customers with account management, and provide guidance on using The Myers-Briggs Company online platform.

Key Responsibilities
  • Act as the primary point of contact for clients, responding to queries in a timely manner or identifying and delegating tasks to colleagues within Customer Support or other departments.
  • Support the sales team in updating customer information and placing orders generated by them, helping to drive business revenue.
  • Maintain accurate and up-to-date customer databases, ensuring addresses, contact details, and delivery preferences are current.
  • Collaborate with global training partners to address customer inquiries, forwarding emails as necessary.

Requirements and Benefits

To be successful in this role, you will need:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Familiarity with customer relationship management software and ability to learn company-specific systems.
  • Strong communication and problem-solving skills, with excellent English language proficiency.

The Myers-Briggs Company offers a competitive salary range of $45,000 - $65,000 per year, based on qualifications and experience. Our benefits package includes health insurance, retirement savings plan, and generous paid time off.



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