Customer Service Representative

2 days ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
Job Description

We are seeking a highly motivated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and build strong relationships with customers.

Main Responsibilities:
  • Respond to customer queries and provide timely resolutions
  • Build relationships with customers through exceptional communication and customer service
  • Estimate materials required for job completion and process orders efficiently
  • Organise and send samples to customers, ensuring timely delivery
  • Generate quotations and process new and existing customer orders
  • Update the company's online administrative system (CRM) accurately and efficiently
  • Follow up on customer enquiries via phone and email
Requirements:
  • Motivated and enthusiastic individual
  • Confident communicator with strong verbal and written skills
  • Well-organised team player with ability to work under pressure
  • Able to build strong relationships with customers
  • Experience working in a fast-paced office environment
  • Proficient in Excel

Salary: £27,000 - £37,000 per annum (including OTE bonus of £5,000 - £10,000 per annum)



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