Customer Service Representative

3 days ago


Oxford, Oxfordshire, United Kingdom Chris Lewis Fire & Security and Smart Home Full time

Chris Lewis Fire & Security and Smart Home, the largest independent fire and security company in the region, is seeking a highly skilled Customer Service Representative to join their team.

About the Role:
  • This position is responsible for providing exceptional customer service through various channels, including phone, email, and HubSpot.

We estimate this role will be remunerated around £28,000 per annum, commensurate with experience and qualifications.

The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer experiences. They will be computer literate, proficient in using software applications, and able to effectively manage multiple tasks simultaneously.

A key aspect of this role is supporting the Business Support Maintenance Lead in ensuring timely scheduling and bookings for maintenance services. Additionally, the successful candidate will be responsible for monitoring and updating Uptick CRM, as well as maintaining accurate records.

The salary range for this position reflects the level of responsibility and expertise required, making it an attractive opportunity for candidates looking to grow their careers in the customer service industry.

As a valued member of the Chris Lewis team, you can expect regular training opportunities, encouraging self-learning, and progression within the company. We're committed to being gold investors in people, empowering our staff to excel in their roles and make meaningful contributions to the organization's success.



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