Advanced Technology Support and Delivery Expert

15 hours ago


London, Greater London, United Kingdom In Technology Group Full time £40,000

Project Engineer Job Opportunity:

We are looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join our rapidly growing IT department. The successful candidate will be responsible for delivering single day projects and providing advanced technical support.

Main Responsibilities:

  • Delivering single day projects and providing support on escalated tickets from the support desk.
  • Managing your schedule day to day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk.
  • Managing the life cycle of a project to ensure that the customer receives an excellent experience.
  • Attending site to resolve reported issues, install hardware and appropriate cabling.
  • Providing advanced support in networking, infrastructure and Wi-Fi.
  • Escalation of cases when required.
  • Updating of all support case information as required on a timely basis.
  • Updating all support, project and customer documentation where required.
  • Assisting with administrative duties where required.

About the Role:

This is a fantastic opportunity for someone who wants to work in a dynamic and growing IT department. The client is looking for someone who can provide onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions.

Requirements:

  • Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc).
  • High level and low level solution design and implementation.
  • Draytek (or similar) Unified Threat Management Systems and Firewalls.
  • UniFi (or similar) Wireless access points, network switches.
  • In-depth understanding of network protocols, routing, subnets and VLANs.

Salary:

£40,000 - £45,000.



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