Enterprise Technology Support Expert
1 day ago
About the Position:
We are seeking an Enterprise Technology Support Expert to join our team at ZipRecruiter. This is a permanent, full-time position based in London/Hybrid.
Job Summary:
The successful candidate will be responsible for providing expert-level support and maintenance for Windows Server, VMware, and AWS environments, with a focus on delivering high-quality services to our customers.
Key Responsibilities:
- Technology Support: Provide expert-level support and maintenance for Windows Server, VMware, and AWS environments, including troubleshooting and resolving technical issues.
- Service Delivery: Prioritize and resolve service requests, incidents, and problems within SLA, ensuring timely and effective resolution of technical issues.
- System Administration: Perform system checks, patching, and Disaster Recovery testing to ensure the stability and security of our infrastructure.
- Documentation and Risk Management: Document processes and manage production risks, ensuring compliance with best practices and regulatory requirements.
- Team Leadership: Lead and support the team, handling escalations and new IT service transitions, driving process improvements and knowledge sharing.
Requirements:
- Education: Bachelor's degree or equivalent.
- Experience: At least 5 years of experience in Windows Server, Windows 10, and AWS environments, with a strong background in system administration and support.
What We Offer:
- Competitive Salary: £70,000 - £90,000 per annum, depending on experience.
- Opportunities for Growth: We offer opportunities for professional growth and development, with a focus on employee satisfaction and well-being.
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