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Estee Lauder Account Manager

2 months ago

Cobham, Surrey, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Account Manager / Counter Leader - Pearl Chemist

Job Summary

The Account Manager is responsible for driving sales turnover and market share through consumer-focused strategies.

Key Responsibilities:

  • Reflect a credible and professional brand image to internal and external consumers.
  • Maximise sales through selling, providing excellent service, and maintaining retail standards.
  • Contribute to efficiencies by adhering to store/brand/company procedures and guidelines.

Sales and Service

• Understand daily/weekly targets and ensure personal awareness of additional sales avenues.

• Keep up to date with competitor activities and missed opportunities.

• Effectively leverage social media to drive business, protect, and enhance the brand image.

• Deliver the brand strategy, ensuring the delivery of an effective local plan.

• Plan and implement local marketing and events initiatives, aligned to retailer activity.

• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.

• Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.

• Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion.

• Use digital tools to ensure knowledge is kept up to date.

• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).

• Review retail standards on a daily basis, ensuring they are maintained to the required standard.

• Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.

• Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.

• Ensure all information requests are fulfilled accurately, within deadlines set.

• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.

• Create and maintain a safe working environment for consumers, ensuring that company and retailer policies and procedures are adhered to.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary.

• Maximise sales performance by utilising all commercial reports before making commercial decisions.

• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

• Identify stock package issues and take corrective action, informing the area manager when out of direct control.

• Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines.

• Identify trends and make suggestions to enhance product performance.

Qualifications

Essential

• Experience in a fast-paced retail and/or consumer-facing environment.

• Ability to drive self-development.

• Commercial understanding and awareness of the industry.

• Effective communication, organisation, and prioritisation skills.

Job Type: Standard

Schedule: Full-time

Shift: Variable

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.