Software Training Specialist

2 weeks ago

London, Greater London, United Kingdom Howden Full time
Howden Software Trainer Opportunity

We are seeking an experienced Software Training Specialist to join our team and support the development of our staff's skills in key Insurance Applications, particularly Acturis, Microsoft Office, and other bespoke systems.

This role is ideal for a professional with a passion for helping others develop their skills and maximize the use of cutting-edge systems. As a Software Training Specialist, you will have a direct impact on enabling employees to perform at their best by delivering engaging and effective training sessions, both in-person and virtually.

Key Responsibilities:

  • Create and deliver training on IT systems and software applications, focusing on Acturis, using classroom sessions and virtual platforms.
  • Stay up-to-date with new digital tools like eLearning applications and Digital Adoption Solutions to enhance training delivery.
  • Maintain accurate training records and produce Management Information for tracking progress.
  • Provide first-line support for system users and handle basic troubleshooting.
  • Collaborate with internal team members and departments to identify and address business training needs.
  • Deliver high-level training on insurance software (Acturis), MS Office (including Teams/O365), and other internal IT applications as needed.
  • Assess the training needs of individuals and groups, ensuring a personalized approach.
  • Develop and update training materials to stay ahead of the curve.
  • Leverage new technologies to improve training delivery and accessibility.
  • Evaluate knowledge transfer and identify areas for improvement through post-training assessments.

Requirements:

  • Proven experience in delivering training, both in-person and virtually.
  • In-depth knowledge of Acturis and its use in the insurance industry.
  • Strong understanding of the insurance sector, preferably including London Market knowledge.
  • Proficient in Microsoft Office (especially Teams/O365), with the ability to deliver training on these tools.
  • Familiarity with London Market broking systems is a plus.
  • Excellent time management and organizational skills, with the ability to handle multiple projects at once.
  • Ability to work independently, take initiative, and thrive in a fast-paced environment.
  • Resilient and composed under pressure, with a positive attitude and collaborative spirit.
  • A team player who can build and maintain strong working relationships across the business.

What We Offer:

A competitive salary of £45,000 - £60,000 per annum, depending on experience, along with a comprehensive benefits package that includes a generous holiday allowance, flexible working hours, and opportunities for career growth and development.

About Us:

Howden is a collective of talented and passionate people from around the world, united by a shared passion and no-limits mindset. We are a global organization with 18,000 employees spanning over 100 countries, committed to making a positive impact wherever we can.

Sustainability Promise:

We are dedicated to becoming an ever-more sustainable group, taking care of our people and the world we live in. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

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