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Facilities Operations Coordinator

1 month ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time

About the Role:

We are seeking a skilled Facilities Operations Coordinator to join our team at EMCOR UK. As a key member of our facilities management team, you will be responsible for assisting the Operations Manager in the operation of site contracts, ensuring they align with divisional objectives.

Key Responsibilities:

  • Review and evaluate existing soft & hard services contracts to provide KPI and SLA's
  • Provide day-to-day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
  • Production of accurate contract performance reports weekly, monthly, as and when requested
  • Communication to client departments of completed and planned works
  • Provide day-to-day FM operational support to the client
  • Client liaison and complaint management
  • Dealing with subcontractor and supplier enquiries
  • Comply with any additional ad-hoc instructions which may be given
  • Assist with overseeing Planned Preventive Maintenance scheduling
  • Operating as a member of the EMCOR team, to lead and support all site-based services

Requirements:

  • Technical Certificate or Diploma
  • IOSHH or NEBOSH Qualified
  • Experience of Producing & Reviewing RAMS
  • Experience within a similar role, managing the delivery of complex high-value contracts with both hard & soft services experience
  • Experience of using Word, Excel, CMMS and Helpdesk Packages
  • An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
  • Communication skills – a good use of oral and written skills to communicate, in detail, accurately
  • Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
  • Ability to plan and organise in a timely manner, prioritising workloads effectively
  • Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
  • Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work. Using our unique insight platform, One Data World, we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What We Offer:

We offer a range of benefits, including 25 Days Holiday + BH, Overtime Available, Flex Benefits (EMCOR UK discount scheme), and a commitment to safety, compliance, and assurance. We are an equal opportunities employer and welcome applications from all backgrounds and experiences. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. Join us in building a better world at work.