Patient Relations Officer
2 days ago
We are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.
Key Responsibilities:- Act as the first point of contact for all enquiries to the department, handling matters of a confidential and sensitive nature.
- Provide a robust and person-centered complaints handling experience in line with national guidance.
- Work closely with the Patient Relations team, clinical, and senior staff across the organization to deliver excellent customer service.
- Deal with complex or distressing circumstances, demonstrating excellent communication skills, both written and verbal.
- Manage multiple tasks simultaneously, ensuring deadlines and actions are delivered while being frequently interrupted.
- Advanced knowledge of the complaints handling procedure and Microsoft Office.
- Previous experience within a similar or healthcare setting would be advantageous.
- Ability and willingness to travel throughout the area of service delivery.
- Completion of a Standard Police Act Disclosure Scotland Check.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. We welcome applications from all sections of society.
NHS Forth Valley is a positive and supportive work environment, offering opportunities for professional growth and development.
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Patient Relations Officer
1 week ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
1 week ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
1 week ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
1 week ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
6 days ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
6 days ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
4 days ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
5 days ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Opportunity: Patient Relations OfficerWe are seeking a highly motivated and organized individual to join our team as a Patient Relations Officer. This role will provide a comprehensive administrative service to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Act as the first point of contact for all enquiries to the department,...
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Patient Relations Officer
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Summary:We are seeking a highly motivated and organized Patient Relations Officer to provide administrative support to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Provide a comprehensive and efficient administrative service to the Patient Relations Department.Act as the first point of contact for all enquiries to the...
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Patient Relations Officer
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob Summary:We are seeking a highly motivated and organized Patient Relations Officer to provide administrative support to the NHS Forth Valley Patient Relations Department.Key Responsibilities:Provide a comprehensive and efficient administrative service to the Patient Relations Department.Act as the first point of contact for all enquiries to the...
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Clinical Director
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Director to lead our Ageing and Health team. As a key member of our Medical Leadership Team, you will play a crucial role in shaping the future of healthcare in NHS Scotland.Key ResponsibilitiesDevelop and implement strategies to improve the quality of care for patients with age-related...
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Clinical Director
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Director to lead our Ageing and Health team. As a key member of our Medical Leadership Team, you will play a crucial role in shaping the future of healthcare in NHS Scotland.Key ResponsibilitiesDevelop and implement strategies to improve the quality of care for patients with age-related...
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Larbert, Falkirk, United Kingdom NHS Scotland Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Pharmacy Leader to join our team as Associate Director of Pharmacy for Mental Health and e-Systems. This is an exciting opportunity to lead the Pharmacy Mental Health Specialties Team and Medicines Management Team, as well as driving the Pharmacy digital, e-health, and medicines governance...
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Junior Surgical Care Practitioner
1 month ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeThis position is classified as a training role under Annex 21 of the Agenda for Change terms and conditions. For detailed information, please refer to the relevant sections.Fixed-term secondment opportunity aimed at enhancing service delivery.*Existing permanent staff must consult with their line manager regarding this opportunity and complete the necessary...
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Clinical Director
3 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeAbout the RoleWe are seeking a highly skilled and experienced Clinical Director to lead our Ageing and Health team. As a key member of our Medical Leadership Team, you will play a crucial role in shaping the future of healthcare in NHS Scotland.Key ResponsibilitiesDevelop and implement strategies to improve the quality of care for patients with age-related...
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Waiting List Coordinator
3 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly motivated and organized individual to join our team as a Waiting List Advisor. The successful candidate will be responsible for managing a centralized inpatient and daycase waiting list, ensuring accurate and up-to-date data.Key ResponsibilitiesManage a centralized waiting list for inpatient and daycase proceduresEnsure...
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Clinical Director
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Director to lead our Ageing and Health team. As a key member of our Medical Leadership Team, you will play a crucial role in shaping the future of healthcare in NHS Scotland.Key ResponsibilitiesDevelop and implement strategies to improve the quality of care for patients with age-related...
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Clinical Director
2 weeks ago
Larbert, Falkirk, United Kingdom NHS Scotland Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Director to lead our Ageing and Health team. As a key member of our Medical Leadership Team, you will play a crucial role in shaping the future of healthcare in NHS Scotland.Key ResponsibilitiesDevelop and implement strategies to improve the quality of care for patients with age-related...
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Larbert, Falkirk, United Kingdom Nhs Scotland Full timeAbout the RoleWe are seeking a highly skilled and experienced pharmacy professional to join our team as Associate Director of Pharmacy, Governance and Quality. This is a senior leadership position that will play a critical role in shaping the future of pharmacy services in NHS Scotland.Key ResponsibilitiesLead the Pharmacy Mental Health Specialties Team and...
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Larbert, Falkirk, United Kingdom Nhs Scotland Full timeAbout the RoleWe are seeking a highly skilled and experienced pharmacy professional to join our team as Associate Director of Pharmacy, Governance and Quality. This is a senior leadership position that will play a critical role in shaping the future of pharmacy services in NHS Scotland.Key ResponsibilitiesLead the Pharmacy Mental Health Specialties Team and...
