Collections Specialist

5 days ago

Hertfordshire, United Kingdom Davies Group Full time
Job Title: Collections & Arrears Specialist

We are seeking a skilled Collections and Arrears Specialist to join our team at Davies Group. As a key member of our team, you will play a crucial role in identifying and supporting customers who fall into arrears and show early warning signs of distressed debt.

Your Role:
  • Identify and support customers who are experiencing financial difficulties and are at risk of defaulting on their loans.
  • Work closely with the Recoveries team to manage cases where the appointment of an LPA Receiver or Administrator is likely.
  • Support customers with short-term payment difficulties using forbearance strategies that are in the best interests of our customers.
  • Collaborate with solicitors and insolvency practitioners to resolve cases efficiently and effectively.
Your Essential Skills:
  • Experience within Financial Services, with a focus on collections and arrears.
  • Strong understanding of and expertise in Treating Customers Fairly and dealing with vulnerable lending customers.
  • Excellent interpersonal and communication skills, with the ability to work effectively with colleagues and external stakeholders.
  • Ability to multi-task and coordinate a heavy workload with colleagues.
Company Benefits:
  • Generous holiday allowance and 10% employer pension contribution.
  • Annual Bonus Scheme (Discretionary) and Hybrid Working Environment.
  • Private Health & Dental Insurance, Employee Assistance Programme, and Cycle2work scheme.
  • Menopause Plan, Emergency Office Sanitary Wear, Birthday leave, and 3 days Paid Carers leave.
  • Yearly Health Assessments, Loan Schemes, Annual Flu Vaccinations, and Occupational Sick Pay.
  • Income Protection Insurance, Enhanced Maternity / Paternity leave pay, and One off equipment fee for Hybrid Working Environment.
  • Charity Day.

If you are a motivated and experienced professional looking to take the next step in your career, please apply with your full CV.

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