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Customer Service Manager

2 months ago


Ashford, Kent, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Manage a team of colleagues to ensure excellent customer service and sales performance
  • Plan and coordinate delivery operations to meet customer demands
  • Collaborate with other managers to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze sales data to inform business decisions
What We Offer

As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary and a range of benefits, including:

  • Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement, maternity and paternity leave
  • Pension - we'll match 4-7% of your pension contributions
  • Sainsbury's share scheme - build up an investment at discounted rates
  • Wellbeing support - access to emotional support, counselling, legal and financial advice
  • Colleague networks - link with like-minded people to help fulfil your potential
  • Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI
Requirements

To be successful in this role, you will need:

  • Proven experience in a customer-facing role, preferably in retail
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of sales and customer service principles
What's Next

If you are a motivated and experienced professional looking for a new challenge, please click 'apply' to start your Sainsbury's journey.