Customer Service Representative

4 weeks ago


Ashford, Kent, United Kingdom Netbox Recruitment Limited Full time
Customer Service Advisor

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

  • Assist the support team with customer inquiries and allocate follow-ups to ensure customer satisfaction.
  • Provide troubleshooting assistance to customers using the client portal.
  • Manage the shared inbox and handle phone calls while completing courtesy calls to existing customers.
  • Act as an account manager to customers, building strong relationships and becoming their primary point of contact.
  • Process orders onto the system and update the CRM with relevant details.
  • Raise tickets for troubleshooting and follow up with customers to ensure software and hardware are functioning correctly.

Requirements:

  • Strong customer service skills, including face-to-face and over-the-phone interactions.
  • Attention to detail and ability to handle difficult customers.
  • Experience with Microsoft suite and Outlook.
  • Bubbly and strong personality, with a proactive approach to work.

What We Offer:

A competitive salary, plus up to £4,000 in bonus, and the opportunity to work in a dynamic and supportive team environment.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.



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