Customer Service Representative
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities:
- Assist the support team with customer inquiries and allocate follow-ups to ensure customer satisfaction.
- Provide troubleshooting assistance to customers using the client portal.
- Manage the shared inbox and handle phone calls while completing courtesy calls to existing customers.
- Act as an account manager to customers, building strong relationships and becoming their primary point of contact.
- Process orders onto the system and update the CRM with relevant details.
- Raise tickets for troubleshooting and follow up with customers to ensure software and hardware are functioning correctly.
Requirements:
- Strong customer service skills, including face-to-face and over-the-phone interactions.
- Attention to detail and ability to handle difficult customers.
- Experience with Microsoft suite and Outlook.
- Bubbly and strong personality, with a proactive approach to work.
What We Offer:
A competitive salary, plus up to £4,000 in bonus, and the opportunity to work in a dynamic and supportive team environment.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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