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Regional Operations Manager
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Snap Fitness. As a key member of our leadership team, you will be responsible for driving business growth and excellence across our region.
Key Responsibilities- Operational Excellence: Ensure that all clubs within your region meet the highest standards of operational excellence, including financial performance, customer satisfaction, and brand compliance.
- Leadership and Development: Lead and develop a high-performing team of Club Managers and Assistant Managers, providing coaching, guidance, and support to ensure their success.
- Business Growth: Proactively drive sales and marketing performance across your region, identifying opportunities for growth and implementing strategies to achieve business targets.
- Customer Focus: Deliver exceptional customer service standards across your region, ensuring that members have an outstanding experience at all times.
- Compliance and Risk Management: Ensure that all clubs within your region are compliant with company policies, procedures, and brand standards, minimizing risk and ensuring a safe and healthy environment for members and staff.
- Financial Management: Manage the financial performance of your region, including revenue and cost lines, to deliver P&L profitability in line with budgets and targets.
- Leadership Experience: Proven experience in a leadership role, preferably in a multi-site management environment.
- Coaching and Development: Strong coaching and development skills, with the ability to inspire and motivate a high-performing team.
- Business Acumen: Strong business acumen, with the ability to analyze data, identify opportunities, and implement strategies to drive business growth.
- Customer Focus: Excellent customer service skills, with the ability to deliver exceptional member experiences.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build relationships with members, staff, and stakeholders.
