Restaurant Operations Manager

4 days ago


Bagshot, United Kingdom Exclusive Hotels and Venues Full time

Job Introduction

About the Role

We are seeking an experienced Restaurant Supervisor to join our team at the Hillfield Restaurant, Pennyhill Park. As a Restaurant Supervisor, you will be responsible for the smooth operation of the department, working closely with the Restaurant Manager to ensure exceptional guest experiences.

Key Responsibilities

  • Supervise and coordinate the activities of all Restaurant team members to maintain high standards of service.
  • Assist in training team members, conducting meetings and briefings to maintain standards.
  • Communicate effectively with the Restaurant Manager and other departments to ensure seamless operations.
  • Promote a culture of up-selling within the Restaurant team.
  • Assist in running all Restaurant shifts, ensuring team members adhere to service standards.
  • Attend to guest requests and comments regarding food and beverage.
  • Deal with and record complaints from guests and inform the Restaurant Manager or Duty Manager.

Requirements

  • Previous experience as a Chef de Rang/Supervisor level in a similar role.
  • Outstanding customer service skills.
  • Highly organised, with an eye for detail.
  • Strong knowledge of food, wines, and cheeses.
  • Ability to supervise team members, ensuring consistent quality of service.
  • Strong understanding of luxury establishment standards.
  • Excellent communication skills.

About the Company

Exclusive Hotels and Venues is a family-owned collection of country house hotels and venues, offering luxurious leisure, wedding, meeting, and training requirements. Our beautiful locations are surrounded by stunning countryside and gardens, providing a wonderful environment to work in.



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