Service Operations Manager

1 day ago


East Grinstead, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

Clearwater People Solutions Ltd is seeking a skilled Service Manager to oversee the effective administration of the service calendar and manage a team of engineers and service administrators.

Key Responsibilities:

  • To ensure the efficient allocation of works and proactive maintenance visits to allocated sites.
  • Act as the dedicated account manager for allocated sites, scheduling remedial works and call outs as required.
  • Provide expert advice on recommended upgrade works to extend the life and improve efficiency of air conditioning systems.
  • Attend client meetings and calls to discuss service status and contract renewals.
  • Proactively arrange key account check-ins and reporting on contract status and outstanding works.
  • Process quotations, invoices, and purchase orders using the company's accounts software.
  • Quality check engineering reports and issue copies to clients promptly.
  • Manage contract billing and ensure renewals are managed 90-days prior to expiration.

Key Experience:

  • Previous experience of managing a team and overseeing service operations.
  • Strong knowledge of air conditioning systems and maintenance procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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