Service Operations Manager

15 hours ago


East Grinstead, West Sussex, United Kingdom Clearwater People Solutions Full time
Service Manager Job Description

We are seeking a highly skilled Service Manager to join our team at Clearwater People Solutions. The successful candidate will be responsible for overseeing the effective administration of our service calendar, ensuring that our Service Coordinator books and allocates works in an efficient and logistical manner.

Key Responsibilities:
  • Manage the Service calendar to ensure efficient allocation of works
  • Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works, and call-outs as required
  • Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system
  • Attend reactive client calls and meetings as required
  • Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders
  • Process quotations, invoices, and purchase orders using our company accounts software
  • Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly
  • Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration
Key Experience:
  • Previous experience of managing a team
  • Experience in the HVAC sector, FM, or Contract management is required
  • Experience dealing with a range of stakeholders with a diverse range of needs


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